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Pinnacle Agriculture - Frequently Asked Questions

Account Management

What types of payment does Pinnacle take?

Pinnacle accepts cash, checks, Electronic Funds Transfer (“EFT”), Visa, MasterCard, and Pinnacle credit. For customers with established credit, payment terms are based on the invoice. See our Terms & Conditions for information about credit extended by Pinnacle.

I applied for credit with Pinnacle, now what?

Based on your credit score, and other factors in your credit application, Pinnacle may provide you with a short-term credit line to get you started. After receiving your application, a Pinnacle credit team member or sales representative will contact you for additional information, such as financial statements, letter of credit, etc.

Does Pinnacle have any third-party financing programs?

Pinnacle is a full-service credit organization and can help you access any of your third-party financing needs—John Deere, Pro Partners, etc. Contact a Pinnacle sales representative today to discuss your options.

Ordering

When will online ordering be available in my area?

Pinnacle online ordering is now available in select areas of the country based on zip code. We are actively expanding into new regions and we’d love to hear from you if you are interested in ordering online.

What is the cost of freight for my order?

Freight for chemical products is free for customers in those areas where online ordering is available.

How will my product be shipped?

In most cases, we will ship your product on one of our Pinnacle trucks as part of our normal delivery runs. In some cases, we may need to ship via common carrier or small package freight carrier. An adult 18 years of age or older must be present to inspect and sign for delivery of the order.

How long until I receive my order?

Our retail locations will contact you with shipping updates within 2 business days of placing your order. Generally, if product is available at your local store we will have it shipped within 2 business days. In most cases, product will be shipped on one of our Pinnacle trucks as part of our normal delivery runs. In some cases, we may need to ship via common carrier or small package freight carrier to get your product delivered in a timely manner.

Can I pick up my online order at my Pinnacle / Sanders store?

Yes, you can place your order online and choose in-store pick up where available. If you marked your delivery for store pick up but want to change the delivery location, just contact Customer Support at customersupport@pinnacleag.com or call your local Pinnacle/Sanders location.

How do I cancel an order?

If you inadvertently ordered something you don’t need, please contact your local store, Pinnacle sales representative, or our customer support team, and we’ll be happy to assist you.

Can I return a product?

Product returns, must be made within 30 days from the date of purchase, unless otherwise indicated. Returned products must be in original packaging, unused, undamaged and in saleable condition. Proof of purchase is required in all cases. Product returns may be denied or made subject to 10% restocking fees and other charges by Pinnacle. The customer is responsible for all return shipping costs. Return of products should follow all DOT and EPA placarding guidelines, if you need assistance please contact Customer Support at customersupport@pinnacleag.com or call your local Pinnacle/Sanders location.

Can I split my order with a landlord or business partner?

Pinnacle allows order splits based on your original account setup. If you need a new split for the current crop year, please contact your sales representative for an update.

What if a certain product is not available?

If we do not have a product in stock or it’s unavailable for shipment after you place your order, we will contact you to discuss the cancellation of your order. If we make a change to your order, we will attempt to notify you by the e-mail, phone number, and/or billing address provided when you made your order.

Is Pinnacle able to ship the package size I need?

We will do our best to provide your product in the package size requested. Based on availability, our fulfillment may ship a different size or combination of sizes to best fill your order.

Do I need to pay sales tax?

Customers are responsible for paying all applicable state and local taxes, or for providing a valid sales tax-exemption certificate. For the latter, new customers must contact customer service or their local Pinnacle/Sanders store to provide a tax-exemption certificate.

Can I order restricted-use pesticide products?

Yes, although you will need to provide a valid restricted-use pesticide license. Your product will go on hold until you furnish your license. All applicable EPA, state, and local regulations must be followed when applying the product. Please read the label carefully and follow instructions.

Product Catalog

A product I've purchased before is not featured in the online store. Is it still available?

Pinnacle’s online catalog covers many of your product needs, but it doesn’t include all of our products. If you need to add products to an order or order something specifically not found online, please contact your local store or Pinnacle sales representative.

Why does the online price of a product differ from the store price?

Product prices offered on this site may vary from other advertised prices, including those in Pinnacle stores, due to varying conditions in geographic markets and areas. Prices are not guaranteed to match at the time of purchase. The prices displayed on the website are quoted in U.S. dollars and are only valid within the United States. Also, prices shown online do not include any shipping and handling or sales taxes. If applicable, these will be added to your total invoice price at checkout.

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